Kansas City VA Medical Center
Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. Contact: (816) 861-4700 Extension 5-2273 Weekday hours: 8 A.M. - 4:30 P.M. Offices are located at the Kansas City VA Medical Center in Rooms V1-631 and V1-629 near the Pharmacy.
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).
The Patient Advocate and Veteran Experience Program is Established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have heir priorities and needs addressed in a proactive, convenient, and timely manner.
For a listing of additional contacts, please visit our phone directory.
Thanks for a Good Job Card
Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.
During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.
You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.
Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.